Introduction

Mahakal Pooja Ujjain respects your privacy and is committed to protecting the personal information we collect from you through our website, the Puja booking process, contact forms, WhatsApp, phone calls, and other communication methods.

This Privacy Policy explains our practices regarding the information we collect and how it is used. By using our website or booking a Puja with us, you agree to the practices described in this policy.

Information We Collect

Depending on how you interact with us, we may collect the following types of information:

• Name — to identify you and personalise your booking
• Phone number — to contact you about your enquiry or booking
• Email address — to send booking confirmations or respond to enquiries
• Booking information — such as selected Puja, date, time, and number of devotees
• WhatsApp / contact information — when you message us on WhatsApp
• Payment-related information — limited details necessary to confirm your transaction (see Section 5)
• Website usage information — such as pages visited and how you interact with our website
• Information collected through advertising and measurement tools — where applicable (see Section 6)

We only collect information that is relevant to providing and improving our services to you.

How We Use Your Information

We may use the information we collect to:

• Process and manage your Puja booking
• Confirm booking details with you
• Contact you regarding your booking
• Respond to enquiries and customer support requests
• Send booking-related communication
• Process or verify payments through applicable payment providers
• Improve website functionality and customer experience
• Understand website traffic and usage
• Measure advertising performance
• Prevent fraud, misuse, or unauthorised activity
• Comply with applicable legal requirements

WhatsApp and Phone Communication

When you contact us through WhatsApp or phone, your contact information and conversation details may be used to respond to your enquiries, manage your booking, provide customer support, and communicate service-related information such as confirmations, reminders, or updates about your Puja.

Payment Information

Payments for our services may be processed through third-party payment providers.

We do not store your complete card numbers, CVV numbers, UPI PINs, passwords, or other sensitive payment credentials.

Advertising and Measurement Tools

Where applicable, our website may use advertising and measurement technologies to understand website visits, measure advertising performance, and improve our marketing campaigns.

These tools, where used, may collect information such as browser/device information, pages visited, approximate location, and interactions with our website.

We do not sell your personal information to third parties.

Sharing of Information

We only share your personal information where reasonably necessary, and only with:

• Payment service providers, to process your transaction
• Website/hosting or technical service providers, to keep our website running
• Analytics or advertising providers, where applicable
• Communication/service providers, to help us respond to and manage your booking
• Government or legal authorities, when legally required to do so

We do not share your information unnecessarily or for purposes unrelated to our services.

Data Security

We take reasonable measures to protect your personal information from unauthorised access, misuse, loss, or disclosure. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security of your information.

Data Retention

We may retain your personal information for as long as necessary to:

• Complete your booking
• Provide customer support
• Maintain business and payment records
• Meet applicable legal or regulatory requirements
• Resolve disputes
• Prevent fraud or misuse

Third-Party Links and Services

Our website may contain links to third-party websites, payment providers, Google Maps, WhatsApp, or other external services. These third-party services have their own privacy policies, and we are not responsible for their content or practices.

We encourage you to review the privacy policy of any third-party service before using it.

Your Privacy Rights

You may contact us to:

• Ask what personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, where legally applicable
• Ask questions about how your information is used
• Withdraw your consent, where applicable

Please note that we may be legally required to retain certain records (such as payment or booking records), even after a deletion request, in order to comply with applicable laws.

Children's Privacy

Our website is not intentionally designed to collect personal information from children without appropriate consent. If you believe a child has provided us with personal information without appropriate consent, please contact us so we can address this.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. Any updated version will be published on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy, your personal information, or any data-related request, please contact us: